Truly Luxe is committed to delivering excellent service experience

Do you ever wish there were more than 24 hours in a day? Have you missed many personal appointments, forgotten to pick the kids from school, or maybe forgot your wife’s birthday. Are you juggling too many balls in the air and they are all about to crash on the floor? How about you hand over some of those balls to Truly Luxe. The payoff? How about being able to enjoy your breakfast or call your partner to say I love you, without feeling guilty that you should be doing something else.

Truly Luxe will take care of your day to day duties, leaving you with TIME to do things that you really want to do, we don’t forget, we get it done, on time. Truly Luxe is your personal assistant, a phone call or email away, just get in touch with your inside man, and everything gets done to your expectations.

We have a catalogue of services however we understand that needs are different and we have a bespoke service that allows you to pick what you want.

Accessible

Round-the-clock’ instant access to customer service professionals (‘Account Managers’) who are knowledgeable, fully trained, and committed to delivering service excellence to YOU.

Accessible

Round-the-clock’ instant access to customer service professionals (‘Account Managers’) who are knowledgeable, fully trained, and committed to delivering service excellence to YOU.

ENJOYABLE

Courteous & professional Account Managers.
Friendly & personalised – exhibiting personality & character

ENJOYABLE

Courteous & professional Account Managers.
Friendly & personalised – exhibiting personality & character

VALUABLE & RELEVANT

Understanding YOUR lifestyle wants and needs, and providing ‘Insider’ objective supplier recommendations, based on YOUR personal preferences & interests.
Tailoring suggestions & making arrangements to meet YOUR needs, not ours or those of our suppliers & contacts.
Providing on-going, added-value supplier benefits to YOU, based on what YOU value – be it saving time, money, or both!

VALUABLE & RELEVANT

Understanding YOUR lifestyle wants and needs, and providing ‘Insider’ objective supplier recommendations, based on YOUR personal preferences & interests.
Tailoring suggestions & making arrangements to meet YOUR needs, not ours or those of our suppliers & contacts.
Providing on-going, added-value supplier benefits to YOU, based on what YOU value – be it saving time, money, or both!

TIMELY

Updates on request status as frequent as necessary to keep YOU properly informed.

TIMELY

Updates on request status as frequent as necessary to keep YOU properly informed.

CONVENIENT

Experienced Account Managers asking relevant & detailed questions at the point of initial discussion according to request-type, saving YOU time and preventing delay and unnecessary on-going communication.
Lifestyle appropriate – contact method as preferred by YOU (email or telephone) and as dictated by request-type (e.g. last minute, urgent, emergency).
Detailed confirmation and reminder of request booking arrangements upon completion of request; including cancellation policy, booking reference numbers, and booking terms and conditions.

CONVENIENT

Experienced Account Managers asking relevant & detailed questions at the point of initial discussion according to request-type, saving YOU time and preventing delay and unnecessary on-going communication.
Lifestyle appropriate – contact method as preferred by YOU (email or telephone) and as dictated by request-type (e.g. last minute, urgent, emergency).
Detailed confirmation and reminder of request booking arrangements upon completion of request; including cancellation policy, booking reference numbers, and booking terms and conditions.

WELCOMING FEEDBACK

Regularly contacting YOU directly via telephone, email or in person, from appropriate team member throughout duration of YOUR membership to gauge the quality of YOUR experience.

WELCOMING FEEDBACK

Regularly contacting YOU directly via telephone, email or in person, from appropriate team member throughout duration of YOUR membership to gauge the quality of YOUR experience.

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